SimpleOne is a software provider of solutions for business service process automation. The solutions are built on an in-house platform bearing the same name.
The SimpleOne platform allows to automate the process of service delivery in company’s service units, including IT, HR, Administration Services Branch, legal department, and other, in line with the best practices in the field – ITIL and VeriSM. The SimpleOne solutions are specifically designed for medium-sized and large corporate and state customers seeking to improve the efficiency of business processes by introducing the service approach and striving to digitally transform their businesses.
The integration of the platform and the platform-based solutions is carried out by our integrator partners.
The concept of the Enterprise Service Management (ESM) is based on the service approach.
With the service approach, each company department is considered a service provider for the other departments or external customers.
The automation of these departments allows to improve the efficiency of service delivery, which leads to an increase in the performance of the main departments that are directly involved in product creation and service delivery.
The SimpleOne platform helps to automate the process of service delivery in accordance with the ESM concept and can become the foundation for digital business transformation.