SimpleOne is a Russian developer of solutions for automation of service business processes based on its own low-code platform of the same name.
The SimpleOne platform helps automate the process of service delivery in the company’s service divisions (IT, HR, housekeeping, legal department, etc.) in accordance with the best practices of service delivery (ITIL, VeriSM).
SimpleOne solutions are aimed at corporate and government customers interested in improving the efficiency of business processes by implementing a service approach and striving for digital business transformation.
At the heart of the enterprise service management concept Enterprise Service Management (ESM) is the service approach.
In the service approach, each department of the company is considered as a service provider for other departments or external customers.
The automation of these divisions helps to improve the efficiency of service delivery, which leads to an increase in the performance of the main departments directly involved in creating products and providing services.