BUSINESS PROCESS AUTOMATION PLATFORM

SimpleOne

Digital Transformation. Simple.

About us

SimpleOne is a Russian developer of solutions for automation of service business processes based on its own low-code platform of the same name.

The SimpleOne platform helps automate the process of service delivery in the company’s service divisions (IT, HR, housekeeping, legal department, etc.) in accordance with the best practices of service delivery (ITIL, VeriSM).

SimpleOne solutions are aimed at corporate and government customers interested in improving the efficiency of business processes by implementing a service approach and striving for digital business transformation.

Achievements SimpleOne

Winner in three nominations of the contest "ITSM Project of the Year 2024" with SimpleOne implementation projects in Softline Group, BCS World of Investments and ALROSA.

The project of SimpleOne implementation for the retail chain Monetka won in the category "Best IT management project" of the GlobalCIO 2023 Project of the Year contest.

The project of SimpleOne ESM system implementation in MTS-Bank won in the category "ITIL principles" of the contest "ITSM project of the year 2023".

Enterprise Service Management (ESM) Concept

At the heart of the enterprise service management concept Enterprise Service Management (ESM) is the service approach.

In the service approach, each department of the company is considered as a service provider for other departments or external customers.

The automation of these divisions helps to improve the efficiency of service delivery, which leads to an increase in the performance of the main departments directly involved in creating products and providing services.

The effect of a service approach:

- increase in the quality of service delivery;
- minimization of risks of downtime of the main business processes;
- increase in customer satisfaction

Service Process Automation

The SimpleOne platform is at the сore of the automation solutions for:

IT Department

IS Department

Financial service

Administrative Office

SimpleOne Advantages

Integration in the shortest possible time

The low-code and no-code tools help to reduce the time required to integrate the system and implement changes. The provided integration tools allow to quickly integrate the solutions into the current information ecosystem.

Usability

The modern interface design and the implementation of best practices in user experience help to make the interaction with the system convenient and intuitive for users of all ages.

High performance

The platform is designed to support high loads, which ensures high-speed system performance when a large number of users work simultaneously.

Platform

Developed with the best methodologies and practices (ITIL®, VeriSM™ ).

Available by subscription from the secure cloud.